Dear buyers!
We value you and your time very much, so we provide the opportunity to exchange or return the goods purchased from our store within 14 working days from the day of delivery.
If for any reason you want to return or exchange things, contact the manager at the phone numbers listed in the contact section or via e-mail modnasonya@gmail.com.
Pay attention:
- that the product is subject to return or exchange, if it has not been used, the original packaging and labels have been preserved.
- Only defective goods or if they do not match the description on the website can be returned.
- If the size does not fit you, it is our fault (the measurements were taken incorrectly or the size does not correspond to the declared size).
If the product you have chosen is not correct, we can accept an exchange for the same model of the desired product if we have one in stock. In this case, delivery will be at your expense without compensation from the store.
When sending goods, follow the following rules:
- Place the order in its original packaging and complete set.
- If it is an exchange, then you need to make a new order on the website of the desired product or size for replacement, indicate in the comments that it is for replacement.
- The goods are sent to us by ordinary parcel, not by cash on delivery. The delivery address will be specified by our manager after you fill in the product return category. All shipping costs are paid by the buyer.
If the return was due to our fault (in case of shortage or inappropriate product), the store will refund the amount upon delivery to the customer's card.
In cases of product returns, if the store paid for delivery to you, then this amount is deducted from the refund amount. Refunds are made within 3 working days to your card, which you indicate to the manager.